OpsEdge – Modern Self-Service Service Request & Work Order Platform

Accelerate maintenance, empower requesters, and extend your IBM Maximo investment with a fast, mobile-ready, cloud-enabled self-service experience powered by OpsEdge.

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Faster Request Submission

Streamlined workflows reduce submission time

Real-Time Visibility

Live tracking and status updates for all stakeholders

Secure Maximo Integration

Enterprise-grade security with OSLC API standards

Configurable & Scalable

Adapts to your organization's unique requirements

The Gap Between Maximo and Your Users

Organizations running IBM Maximo often struggle to extend access beyond power users. OpsEdge bridges that gap, giving casual requesters and operational staff a modern, guided, and mobile-responsive interface—while your Maximo instance stays authoritative and secure.

Current Pain Points

  • Legacy user experience discourages adoption of self-service
  • High inbound email / phone traffic for simple maintenance issues
  • Limited transparency for end users after submission
  • Manual triage of unstructured requests wastes planner & dispatcher time
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Current State Analysis
Visual representation of pain points and inefficiencies

OpsEdge: A Purpose-Built Maximo Self-Service Experience

OpsEdge layers a performant web application experience on top of your existing Maximo environment. Every interaction—service request creation, work order lookup, priority mapping, classification browsing, worklog updates—is abstracted through a secure, auditable serverless layer.

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Frictionless Request Intake

Frictionless Request Intake

  • • Anonymous or authenticated submission
  • • Guided classification + location selection
  • • Inline photo/document attachments (atomic upload)
  • • Priority mapping with Maximo-compatible codes
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Transparent Tracking

Transparent Tracking & Engagement

  • • Real-time service request + work order status views
  • • Secure worklog visibility
  • • Role-based dashboards (User, Site Manager, Admin)
  • • Phone number–based lookup (no complex login flows)
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Administrative Control

Administrative Control & Governance

  • • Toggleable work order query options (history, tasks)
  • • Audit logs for every action
  • • Retry queue + resilient API pipelines
  • • Configurable role permissions & site isolation

OpsEdge Hybrid Cloud Architecture Optimized for Maximo

Built on a modern serverless architecture that scales with your needs while maintaining enterprise-grade security and performance.

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Architecture Diagram
User Browser → OpsEdge → IBM Maximo OSLC APIs

Key Architecture Advantages

  • Horizontal scalability without infrastructure ops
  • Controlled choke points for API rate + error handling
  • Fast iteration with TypeScript end-to-end
  • Strong segregation of secrets & credentials

Performance & Scalability

Query Performance 1-2 seconds
Uptime SLA 99.9%
Concurrent Users Unlimited
Data Processing Real-time

Why Teams Choose OpsEdge for Maximo

Transform your maintenance operations with meaningful improvements across all key areas

Significantly Better UX

Modern, intuitive interface vs. legacy forms

Faster Submission

Streamlined workflows reduce submission time

Reduced Phone/Email Volume

Self-service adoption decreases manual requests

Improved Data Quality

Guided taxonomy and validation reduce errors

Faster Triage & Dispatch

Structured data enables quicker processing

Complete Audit Trail

Full compliance and review capabilities

Ready to Modernize Your Maximo Experience with OpsEdge?

Get a live demo, request an architecture brief, or download our capability overview to see how OpsEdge can transform your maintenance operations.