Privacy Policy

1. Information We Collect

We collect information you provide directly to us, such as when you:

• Fill out our contact form
• Request information about our services
• Subscribe to our newsletter
• Contact us for support
• Use our OpsEdge application
• Create service requests through OpsEdge
• Access work orders and maintenance data

This information may include your name, email address, phone number, job title, company name, employee ID, facility information, service request details, work order data, and any other information you choose to provide or that is necessary for the operation of our services.

OpsEdge-Specific Data Collection

When using OpsEdge, we may collect additional information including:

• Service request details and descriptions
• Work order information and status updates
• Asset information and maintenance history
• User authentication and authorization data
• System logs and audit trails
• Integration data with IBM Maximo systems
• Performance metrics and usage analytics

2. How We Use Your Information

We use the information we collect to:

• Provide and improve our services
• Respond to your inquiries and requests
• Send you technical notices and support messages
• Communicate with you about products, services, and events
• Protect against fraud and abuse
• Process and manage service requests through OpsEdge
• Integrate with IBM Maximo systems
• Maintain audit logs and compliance records
• Provide technical support and troubleshooting
• Ensure system security and prevent unauthorized access

OpsEdge-Specific Usage

For OpsEdge specifically, we use your information to:

• Create, process, and track service requests
• Retrieve and display work order information from IBM Maximo
• Maintain user authentication and authorization
• Generate audit trails for compliance purposes
• Optimize system performance and user experience
• Provide real-time status updates and notifications
• Ensure data integrity and system reliability

3. Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy. We may share your information in the following circumstances:

• With your explicit consent
• To comply with legal obligations
• To protect our rights and safety
• In connection with a business transfer or merger

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

5. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Object to processing of your information
• Withdraw consent at any time

6. Cookies and Tracking

We use cookies and similar technologies to enhance your experience on our website. You can control cookie settings through your browser preferences.

7. Third-Party Services and Integrations

Our website may contain links to third-party websites and services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

IBM Maximo Integration

OpsEdge integrates with IBM Maximo systems through secure OSLC API connections. When using OpsEdge:

• We access your organization's Maximo data only as necessary to provide our services
• Data is transmitted using encrypted connections and industry-standard security protocols
• We do not store your Maximo data beyond what is necessary for service delivery
• Your organization maintains control over data access permissions and user authentication
• All data processing complies with your organization's data governance policies

Enterprise Data Handling

For enterprise customers using OpsEdge:

• Data may be processed in accordance with your organization's data processing agreement
• We implement additional security measures for enterprise data
• Data residency requirements can be accommodated based on your organization's needs
• Audit logs are maintained according to enterprise compliance requirements

8. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

9. Contact Us

If you have any questions about this privacy policy or our data practices, please contact us: